Get Support¶

We're here to help! Find the right support channel for your issue.

Support Channels¶

📚 Documentation¶

The best place to start: - Complete Guide - Getting Started - API Reference - Examples

🤝 Community Forum¶

Ask questions and discuss with other users: - Community Forum - Searchable Q&A - Community-driven answers

💬 Discord Community¶

Real-time chat with developers: - Discord Server - #help channel - #random for casual chat - #announcements for updates

🐛 GitHub Issues¶

Report bugs and request features: - GitHub Issues - Bug reports - Feature requests - Security issues (use security tab)

📧 Email Support¶

For urgent issues: - Enterprise support: support@iovalence.io - Response time: 24 hours

🎥 Video Tutorials¶

Learn by watching: - YouTube Channel - Beginner tutorials - Advanced topics - Live demos

Self-Service¶

Search Existing Issues¶

Before posting, search for your issue:

# Local documentation
grep -r "your error message" ~/.iovalence/docs/

# GitHub issues
# Visit github.com/IOValence/iovalence/issues
# Use search box

Check FAQ¶

Common questions answered: FAQ →

Review Debug Guide¶

Step-by-step debugging: Debug Guide →

How to Get Faster Help¶

When Reporting Issues¶

Include these details:

1. Reproduce the issue

Steps to reproduce:
1. Create agent with X
2. Train with Y
3. Error occurs

2. System information

iovalence check
python --version
pip show iovalence

3. Configuration

# Attach config.yaml (remove sensitive data)

4. Error message

Full error text and stack trace

5. Data sample (if possible)

Sample of your data (anonymized, no personal info)

Example Good Bug Report¶

Title: Training crashes with "CUDA out of memory"

System: Ubuntu 20.04, Python 3.9, IOValence 2.0

Reproduction:
1. Create agent with large dataset (1 million rows)
2. Set batch_size: 256
3. Run: iovalence train

Expected: Training progresses normally
Actual: Crashes after epoch 1

Error:
RuntimeError: CUDA out of memory. Tried to allocate ...

Additional context:
GPU: NVIDIA RTX 3080 (10GB)
Data size: 1.2GB
Model: neural_network with layers [512, 256, 128]

Priority Support¶

Premium Support Plans¶

Starter: $99/month
Email support
48-hour response time
Community forum access
Professional: $499/month
Priority email support
8-hour response time
Phone support
Custom training
Enterprise: Custom pricing
Dedicated support engineer
1-hour response time
On-site training
SLA guarantee

Learn more →

Reporting Security Issues¶

Do not post security issues publicly!

Email security team: - security@iovalence.io - Include: description, steps to reproduce, impact

We'll acknowledge within 24 hours.

Feature Requests¶

Have an idea? Tell us!

Feature Request
Describe use case
Explain benefit
Vote on existing requests

Feedback¶

Help us improve:

Quick survey: 2 minutes
Usage feedback: What works, what doesn't
Pain points: Where do you struggle

Take survey: feedback.iovalence.io

Common Support Questions¶

Q: How long is response time?¶

Community forum: 24-48 hours (community answers)
GitHub issues: 1-2 weeks (depends on severity)
Premium support: See plans above

Q: What info do you need?¶

Minimal info: OS, Python version, error message
Helpful: Config file, data sample
Best: Minimal reproducible example

Q: Can you help with my specific use case?¶

Simple question: Yes, free support
Complex project: Professional services available
Custom development: Enterprise support

Contact: support@iovalence.io

Q: What's your SLA?¶

Community edition: Best effort
Professional plan: 99.5% uptime guarantee
Enterprise plan: Custom SLA

Learning Resources¶

Official Resources¶

Community Resources¶

Stack Overflow
Reddit
Twitter/X
Community blog posts

Before You Ask for Help¶

Try these steps first:

Check documentation
Is there a guide for your issue?
Search FAQ
Is this a common question?
Enable debug mode
What does the detailed output show?
Test with examples
Does the example work?
Simplify your case
Can you reproduce with minimal data?

Contact Information¶

General: hello@iovalence.io
Support: support@iovalence.io
Security: security@iovalence.io
Partners: partners@iovalence.io
Sales: sales@iovalence.io

Stay updated on announcements: - Twitter/X - LinkedIn - YouTube - Blog

We're here to help! Choose your support channel above and let's solve it together. 🚀